Seven core functions of the housekeeping cart

The hotel concierge, as the right hand of room service, undertakes seven core functions, which play a crucial role in improving the service quality and operational efficiency of the hotel.

Carrying linen

Linen is frequently used and a large number of items in hotel rooms, such as bed sheets, duvet covers, pillowcases, towels, bath towels, etc. House carriage plays a key role in the transport of linen. It usually has a special area for storing clean linen and dirty linen, and the two are strictly separated. For example, the lattice on the upper floor can be neatly arranged with folded clean sheets and duvet covers, which have been washed, sterilized and ironed to exude a fresh breath, waiting to provide guests with a comfortable stay. On one side of the car, there will be a hanging bag or a special storage space for placing dirty linen, which is collected in time after guests use it to avoid cross-contamination with clean linen. In practice, the room attendant will quickly remove the dirty linen used by the guests and put it into the corresponding dirty linen storage area, and then remove the new linen from the clean linen storage area to prepare a comfortable bed and toiletries for the next guest. The cabin car is like an efficient linen transport station, which ensures the orderly circulation of linen in the hotel rooms and ensures that guests can enjoy clean and tidy linen service at any time.

Store cleaning supplies

Hotel room cleaning work needs to use a variety of cleaning supplies, the door car for these cleaning supplies to provide orderly storage space. A cleaning basket will be placed in a specific position of the car at the entrance of the house, which is neatly placed with cleaning tools such as a bucket brush, glass scraper, and detergent spray can. Different types of cleaners are also placed separately, for example, acid cleaners used to clean bathroom sanitary ware and neutral cleaners used to clean furniture surfaces are placed in separate watering cans with clear labels for quick access. In addition, rags will also be classified and stored according to different use scenarios and cleaning objects, such as blue rags for wiping furniture, red rags for cleaning toilets and so on. The rags are neatly stacked on a special grid or hook to keep them dry, clean and ready to go. Through the reasonable storage of cleaning supplies, the attendant can quickly find the necessary tools and supplies when cleaning the room, greatly improving the efficiency and quality of cleaning work, and ensuring that every corner of the room can be thoroughly cleaned.

Storage of guest supplies

In order to meet the daily needs of guests, the hotel will provide guests with a variety of disposable toiletries, towels, bath towels and other guest supplies. The cabin car plays an important role in the storage and supply of these guest supplies. In the compartment of the car, disposable dental utensils, combs, shampoo, body wash, soap and other toiletries will be neatly placed according to the classification, and the packaging of these supplies is usually designed to be simple and beautiful, convenient for guests to use. At the same time, towels and bath towels will be neatly folded and placed in a special storage area to ensure that they are always accessible. When guests check in to the hotel, if they need additional guest supplies, such as a towel or a bottle of shampoo, the room attendant can quickly remove the corresponding items from the car and deliver them to the guest room in time to meet the needs of the guests, so that the guests feel the hotel's intimate service. Fangkou car is like a small material reserve, providing guests with timely and convenient service guarantee.

Temporary work platform

In the process of room service, the car also acts as a temporary work platform. When the attendant is cleaning or organizing in the room, the cabin car can be parked at the door or a suitable location to become a convenient operating platform. For example, when changing the sheets, the attendant can put the clean sheets on the carriage and then spread them on the bed in turn, which can avoid dragging the sheets on the ground and keep the sheets clean. When cleaning the furniture, the attendant can put the cleaning supplies on the door car for use at any time, and put the wiped cloth back on the corresponding position on the car. In addition, when the attendant needs to fill in the room cleaning record or communicate with the guest, the room can also be used as a temporary writing and communication platform. This function of the cabin car makes the attendant more handy in the work process and improves the convenience and efficiency of the work.

Convey information

The car parked at the door of the room is actually a silent way of transmitting information. When guests see the concierge car parked at the door, they will understand that the room is being cleaned, so as to avoid unnecessary interruptions. It is also an important communication signal for the hotel's internal staff. For example, when the housekeeping supervisor patrols the floor and sees the concierge car parked at the door of a room, he knows that the room is being cleaned without any additional inquiries. At the same time, the location and status of the car can also reflect the progress of room service. If the dirty linen bag on the car is full, it means that the cleaning work of the room has been carried out for a period of time, and the dirty linen needs to be replaced in time. If there are few supplies left in the bus, remind the attendant to replenish the supplies in time. The car is like an information indicator light, silently transmitting important information in the service process of the hotel, ensuring the orderly progress of the service.

Improve service efficiency

The existence of the car has greatly improved the efficiency of the hotel room service. In the absence of a cabin car, the attendant may need to frequently travel between the work room and the guest room to pick up cleaning supplies, linen and guest supplies, which not only wastes time, but also consumes a lot of physical strength. With the entrance car, the attendant can load all the required items on the entrance car at one time, push it to the door of the room, and take it at any time. For example, when cleaning a room, the attendant can quickly take out the cleaning tools from the port car, conduct a comprehensive cleaning of the room, and then replace the dirty linen and replenish the guest supplies, the whole process in one go, without multiple trips. According to statistics, after the use of the car, the work efficiency of the room attendant can be increased by 30%-50%, which greatly shortens the time of room cleaning, enabling the hotel to provide check-in services for new guests faster, improve the turnover rate of the room, and bring more economic benefits to the hotel.

Guarantee service quality

By regulating the management of goods, the hotel ensures the standardization and consistency of hotel services. In the port car, all items have a fixed storage location and quantity standards, and the attendant needs to arrange and supplement in accordance with the regulations. For example, the placement of each cleaning product is fixed, and the attendant must be put back in place after use, so that you can avoid the situation of not finding the tool when busy. At the same time, there are also clear regulations on the number of guest supplies, such as the number of disposable toiletries, towels and bath towels that should be equipped in each room, and the attendants need to supplement according to the standards of the bus to ensure that the quality of service in each room is consistent. This standardized item management mode makes the hotel's service more standardized, no matter which room the guests stay in, they can enjoy the same quality of service, and enhance the satisfaction and loyalty of the guests.